Testimonial

Ordered online on 11/18.
Called up on 11/19 noon - Christine said no delivery on Sat, will arrange on next Monday.
Called up on 11/21 noon - Christine said no stock, need to order from Toshiba, guarantee arrived in 3 days.
No follow up action within 3 days.
Called up on 11/24 noon - Christine has no idea who I am, need to remind her the order # and the conversation in the past 4 days. She said no stock from Toshiba factory, recommend another model. I said OK, please place the order with Toshiba. She said will place the order immediately with Toshiba.
Called up on 11/25 noon - Christine has no idea who I am "again", need to remind her the order # and the conversation in the past 5 days. I confirm the arrival date & time. She said have not place the order, and will do it now.

I wonder what is the real reason or problem behind the scene? and what's wrong with the Toshiba Washing Machine placement?